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Troy Massage Chair Key Features/ 20 Automatic Massage Programs/4D+2D Massage System/9-inch LCD Touchscreen/Heart Rate Detection/Heating Function/Blood Oxygen(SpO2)/Zero-Gravity Position/Foot & Calf Roller Massage/Leg Rolling & Scraping Massage/Calf-to-Knee Stretching/Fatigue Level/Smart Memory/Wireless Charging/Hands-Free Voice Control/Bluetooth Speaker/LED Ambient Lighting
4D+2D Dual Massage System/Dual Mechanisms Working Togther for a More Complete Massage Experience/Upper-Body Massage Mechanism/ Lower-Body Massage Mechanism/4D Massage Mechanism/12 Massage Techniques/Stop/Knead/Tap I/Tap II/Knead & Tap/Shiatsu I/Shiatsu II/Grasp/4D I/4D Il /4D lll /4D lV/2D Massage Mechanism/7 Massage Techniques/Stop/Kneading & Tap/Shiatsu I/Shiatsu II/i-OPEN FLEXIBLE RAIL/An advanced flexible rail system that adapts as the chair reclines. The rail opens and adjusts to follow the body’s natural contours,providing a more comfortable recling position and broader massage coverage/Traditioanl Rail/Fixed-angle integrated rail design/Limited flexibility during reclining/Less adaptabel to individual body contours/i-OPEN Flexible Rail/Dual-track stystem with adjustabel angles/Provides a more comfortable reclining position/Adapts more naturally to the body’s contours/Hip/Lower Back/Mid Back/ Neck
20 Automatic Massage Programs/Created thrugh collaboration between massage professionals and R&D experts, each program is throughtfully designed to provide a well-balanced and refined massage experience./Featured Programs/Total Relax/Chinese Massage/Fatigue Recovery/Gentle Waves Rub/Thai Massage/Targeted Care/Meridian Treatment/Neck & Shoulder Care/Hips & Legs Fit/Waist Care/Leg & Foot Relieve/Lifestyle Programs/Superior Enjoyable/President Cosy/Body Shaping/Office Regiment/Health Recharge/Daily Routine/Energy Boost/Lunch Break/Warming and Detox/Sport Recovery/Sweet Dream/3D Full-Body Wraparound Airbag Massage/Strategically positioned airbags wrap around the body to provide comfortable, targeted compression/4 Shoulder/16 Arm/Compression Massage & Magnetic Elements/4 Hip & Buttock/Back & Led Heating/Adjustable Heating: 104–122°F (40–50°C)/8 Leg/12 Foot/Enjoy a Relaxing Foot Massage at Home/Complete Leg & Foot Care for Everyday Comfort/Leg Rolling and Scraping Massage/Gently massage tired legs for everyday comfort and relaxation/Calf-to-Knee Stretching/Gently stretches the area from the calves to the knees, helping you feel more relaxed and comfortable/Foot Roller Massage/Three rows provide soothing pressure across the soles of your feet for a relaxing massage experience/Footrest Extension: Up to 6.3 inch (16cm)
Smart Body Detection/Automatically detects your body shaped and adjust massage points and coverage for a more personalized massage experience/Health Detection/Place your finger gently on the sensor to view real-time wellness data and receive a personalized massage recommendation/Detection sensor/place your index or middle finger gently on the sensor to begin the measurement/Heart Rate/Blood Oxygen(SpO₂)/Fatigue Level/Microcirculation/How to Use/Open Health Detection/From the Auxiliary menu, select [Health Detection]/tart Measurement/Tap [Start], place your index or middle finger gently on the sensor, and remain still until the measurement id complete/View Results/When the measurement is complete, you can view heart rate, Blood Oxygen(SpO₂)/Fatigue level/and microcirculation data/For general wellness information only. Not intended for medical diagnosis or treatment/Personalized Massage Recommendation/Based on your measurement results, the system suggests a personalized massage program.
Hands-Free Voice Control/Enjoy hands-free operation with voice control. Switch seamlessly between voice and manual controls for simple and convenient operation/I’m here/Hi, Troy/Ok, Total Relax/Voice recognition performance may vary depending on the user’s voice, pronunciation, accent speaking volume, and surrounding noise. Some voice commands may not be recognized under certain conditions/Premium Craftsmanship, Refined Details/wireless charging /USB charging/Quick-Access Controls, Bluetooth Audio & Negative ion Function/Smart Touchscreen Control/Automotive-Inspired Accent Lighting/Product Specifications/Upper Section Width 600 mm, 23.6 in/Upright Height 1,230 mm, 48.4 in/Seat Width 490 mm, 19.3 in/Overall Width 825 mm, 32.5 in /Reclined Height 995 mm, 39.2 in/upright length 1,700 mm, 66.9 in/Fully reclined length 1,938 mm, 76.3 in/Product Name-Troy Massage Chair/Product Model/ENK-910/Color/Black, white, gray/Rated voltage: 110-120 V~, 60 Hz/ Rated Power: 210 W/Air Pressure: 0.025 – 0.03 MPa/ Weight/Gross Weight 379.2 lbs (172 kg)/Net Weight:313.1 lbs (142 kg)/ Noise less than 60 dB/ Safety Class-Class I/Recommended Session Time: 20 min
Shipping, Delivery, and Return Policy
(Applicable to www.healthkoreashop.com orders only)
Disclaimer: This policy applies only to orders placed through www.healthkoreashop.com. For purchases made at individual stores, please contact those stores directly.
By purchasing Health Korea products, you agree to the following terms and conditions.
1. General Return & Exchange Policy
We strive to ensure customer satisfaction. If you wish to return or exchange your order, we offer returns or exchanges within 30 days of receiving your order, provided that the items are:
*In original condition
*In original packaging with tags attached
*Accompanied by a valid receipt or packing list
*All the material that came with the product to avoid an additional charge)
To initiate a return or exchange:
Submit a return request through our support team via email or phone.
For exchanges, please contact us directly via email or phone.
Print the prepaid shipping label (sent to your email) and return the item using the provided label.
Include your return tracking number with all returns and exchanges.
📧 info@healthkoreashop.com | ☎️ 323-965-1005
2. Exceptions & Important Conditions
Non-Returnable Items
* Opened and unopened Health Food or Medicine products (strictly non-refundable)
* Discounted, clearance, or exchanged items (final sale)
* Used or visibly worn items
* Customized or made-to-order items
* Products shipped outside the continental U.S. (final sale)
Restocking Fees & Charges
Change of mind / no longer needed: 15% restocking fee + shipping charges
Opened products or missing items: 15% restocking fee + shipping charges
Freight items (massage chairs, saunas, appliances, etc.): 30% restocking fee + trucking/delivery fees
Refused deliveries or canceled shipments after dispatch: 30% restocking fee + shipping/trucking charges
White Glove Service is already performed non-refundable.
Express Shipping/Expedited/ Special shipping is non-refundable.
Defective Products
Defective items may be exchanged; however, most items cannot be refunded.
Fry pans, pots, or grills: Eligible for exchange only (no refunds).
3. Cancellation Policy
Orders already shipped cannot be canceled.
If you wish to cancel after shipment, return shipping fees and applicable restocking fees will apply.
Order you wish to cancel by mistake, please let us know before shipping.
4. Shipping & Delivery Information
Shipping Responsibilities
Customers are responsible for:
All product costs, taxes, insurance, and shipping fees.
Inspecting shipments immediately upon delivery and signing for receipt.
Retaining all original packaging for potential returns or service claims.
For Shipments Over 50 lbs
Items weighing over 50 lbs, such as massage chairs and other large appliances, will be shipped via trucking or freight services.
-
Curbside Delivery Only – Free shipping is included for curbside delivery.
-
Inside Delivery – Additional charges apply. Please contact the store for details.
-
Additional Accessories – Extra charges may apply for accessories or special handling.
Health Korea / H Solution is not liable for delays, damages, or losses after delivery completion or during delivery or after white glove services are performed.
Within the Continental United States
Standard curbside delivery (not door-to-door).
Estimated delivery: 5–10 business days, depending on location and carrier.
Free local home delivery is available within 50 miles of our locations, including the Health Korea Hawaii Store.
Outside the Continental United States
All international shipments are final sale (non-returnable, non-refundable, and non-exchangeable).
All import duties, taxes, and fees are the customer’s responsibility.
5. White Glove Delivery Service
Required for massage chairs and select large appliances:
Delivery to a designated room (first floor; second floor extra charge)
Basic assembly and packaging removal (on request)
Fee: $500 per chair or appliance (white glove are made Non-refundable)
Terms:
Deliveries: Monday–Friday, 10:00 a.m.–5:00 p.m. PST
48-hour notice required for rescheduling/cancellation; fees apply otherwise
An adult (18+) must be present to receive delivery
Packaging should be retained if a return may be necessary
6. Massage Chair & Appliance Returns
Return requests must be made within 7 days of delivery.
Items must be unused, in original packaging, and approved by Customer Service before return.
Customer is responsible for the return shipping costs.
Non-compliance or returns outside the approval window may be declined or incur additional fees.
For more details or other matter, please contact:
Health Korea / H Solution / Health Korea Shop
📧 info@healthkoreashop.com | ☎️ 323-965-1005
Business Hours: Monday–Friday, 10:00 a.m.–7:00 p.m. (PST)
(Store hours may vary by location.)
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