Warranty Policy

1. Product Coverage Tiers & Durations

Health Korea provides standard Parts and Labor Warranty protection beginning from the original date of purchase under normal residential household usage conditions. Protection periods vary strictly by product model tier:

• 3-Year Full Parts & Labor Coverage: Valid strictly for premium massage chair models: H Solution DIVA, H Solution TROY, H Solution Gravity (including Gravity TURBO), and H Solution KAIROS.
• 1-Year Full Parts & Labor Coverage: Valid strictly for space-saving massage chair models: H Solution Tini.
• 1-Year Limited Structural Warranty (Half Sauna): Valid strictly for the H Solution Half Sauna line.
• 1-Year Limited Electrical Warranty (Other Devices): Valid for all other electrical health and wellness hardware distributed by Health Korea.

* For any covered mechanical or electrical breakdown occurring within the designated period, Health Korea will supply replacement parts and perform technician labor at no additional charge to the customer.

2. Core Functional Coverages

This manufacturer's warranty applies strictly to documented engineering defects and structural failures originating from the production assembly:

• Mechanical Systems: Internal 3D/4D rollers, mechanized drive tracks, posture-adjusting actuators, massage gears, and heavy steel welded chassis frames.
• Electrical Architecture: Main computer control boards, secondary power boards, power modules, integrated touchscreen panels, remote controllers, biosensors, and structural wiring harnesses.
• Pneumatic & Thermal Elements: Air compression pumps, digital pressure solenoid valves, localized heating elements, and internal airbag bladders.

3. Specific Exclusions & Non-Covered Items

The following items are completely excluded from warranty protection and are the sole financial responsibility of the equipment owner:

• Normal Wear and Tear: Any natural degradation, thinning, stitching separation, fading, discoloration, cosmetic scuffing, cracking, or peeling affecting the synthetic leather (PU/PVC), mesh netting, exterior fabrics, or internal foam padding caused by regular friction and body weight over time.
• Half Sauna Cabinetry: Any broken wood, splitting wood, cosmetic surface checking, cosmetic wood discoloration, or missing components discovered post-delivery.
• Other Electrical Hardware: Any external leather accents, cosmetic shells, structural enclosures, or components subjected to heavy use configurations.

4. Force Majeure, Accidents, & Warranty Void Conditions

This warranty policy is immediately and entirely voided, and all subsequent repair operations will transition to out-of-pocket customer expenses, if the product exhibits any evidence of:

• Environmental Catastrophes & Disasters (Force Majeure): Damage caused by flooding, water submersion, direct exposure to fire, lightning strikes, electrical power surges, extreme weather, or any other natural acts of God.
• Physical & Accidental Abuse: Deep punctures, structural impacts, dropped units, cracked plastic casings, cuts, burns, or tearing caused by pets, clothing zippers, jewelry, sharp instruments, or improper relocation handling.
• Water & Moisture Intrusion: Liquid spills, drink stains, storage in high-humidity environments, outdoor exposure, structural rust, or activation of internal moisture stickers.
• Unauthorized Service or Use: Independent self-repair attempts, structural modifications, circuit tampering, or deploying residential-grade machinery into commercial, retail, rental, office, or institutional settings.

5. Service Channels & Claims Process

To initialize an official hardware inspection or report a breakdown, please contact our support staff with your original retail purchase invoice or online order number:

• Phone Line: 323-965-1005 (Health Korea Support)
• Email Portal: info@healthkoreashop.com
• Operational Hours: 10:00 AM – 6:00 PM PST (Monday through Saturday)