Shipping Policy
- All products under 50lbs are free in Continental U.S.
- Additional charges apply to Hawaii, Alaska, and all U.S. territories
- All products over 50lbs will be shipped via freight services, not UPS or USPS.
- Additional shipping charges may apply anywhere depending on the shipping address
Return Policy
Disclaimer: This policy applies to www.healthkoreashop.com orders only.
For individual store orders, please contact the stores directly.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order which is in original condition. You can return by requesting return request and for exchange you can request from us directly by message.
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
If the unit is defective please let us know so that we can better assist your order. If the items are not defective they will be a restocking fee of 20% + Return/Shipping label charge.
Discounted or Exchanged items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging and original condition.
- Returned items must have no visible signs of wear or use
- ALL OPENED FOOD PRODUCTS ARE NON- REFUNDABLE AND CANNOT BE RETURN.
- UNOPENED PRODUCTS ARE RETURNABLE WITHIN 30 DAYS FROM THE DATE OF PURCHASE WITH RECEIPT/PACKING LIST. IF IT PASS 30 DAYS IT CANNOT BE RETURNED OR EXCHANGED.
- NO LONGER NEED OR CHANGE MIND WILL BE CHARGED 20% RESTOCKING FEE + SHIPPING CHARGE
- OPENED PRODUCTS OR MISSING ITEM WILL BE CHARGED 20% RESTOCKING FEE + SHIPPING CHARGE.
- ALL FRY PAN/POT OR GRILL THAT IS DEFECTIVE CAN BE EXCHANGED BUT CANNOT BE RETURNED.
- NO ITEM RECEIVED WILL NOT ACCEPT THE RETURN AND WILL CHARGE BE AT FULL PRICE OF ITEM.
- MASSAGE CHAIR(s) and Other Appliance(s) CAN BE RETURNED WITHIN 30 DAYS BUT WILL BE CHARGED 30% RESTOCKING FEE INCLUDING DELIVERY AND SHIPPED ON CUSTOMER EXPENSE.
- All products shipped via Freight Trucking will be charged 30% Restocking Fee + Trucking Fee if customer change mind or refuse delivery.
To initiate a return or exchange, please complete the following steps:
- Your steps should be laid out clearly, linking to relevant pages, such as your online portal.
- Must provide a receipt/packing list including a return tracking number for ALL returns and exchanges
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
Warranty Policy
- Must bring a receipt for ALL warranty cases
- 1 YEAR WARRANTY ON ALL ELECTRONICS FROM THE DATE OF PURCHASE
- NO WARRANTY ON ALL FOOD PRODUCTS OR COSMETIC PRODUCTS OR PHYSICAL /WATER DAMAGE OR DISPLAY MODEL.
- FOR MORE INFORMATION ABOUT YOUR WARRANTY PLEASE LOOK INTO YOUR OWNER MANUAL.
Additional Information:
Please contact us at 213-384-1005 with your order id and your date of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at stevelim@ohhealthkorea.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at stevelim@ohhealthkorea.com and send your item to: Health Korea, 333 S Alameda St Los Angeles, CA 90013, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Health Korea, 333 S Alameda St Los Angeles, CA 90013 United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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